Yes. As the COVID-19 situation continues to change, we’re taking action to better serve you and our associates. We’ve temporarily updated our Return Policy, effective immediately.

KDTRADING Return Policy Update:

• We’re extending our return policy on all items purchased on March 14, 2020 onwards. These items are eligible for an additional 30 days above our typical guidelines.
• Other temporary changes:
  • We’re not accepting bulk returns of more than 3 of the same item.

We’re not accepting returns for any of the following items and any of these items purchased after June 1, 2020 will be final sale: Headphones & earphones – Air mattresses & sleeping bags – Items without a receipt

• • We’re accepting returns on opened packages/boxes again.
• All merchandise may be refunded or exchanged within 120 days, providing the receipt accompanies the product, except for the following:

7 days

Computers, tablets & e-readers, laptops, monitors, printers, camcorders, digital cameras, GPS units, wearable tech, video game consoles & handhelds, video computer games, wireless prepaid phones, and 15 day contract post-paid phones* *Subject to applicable legislation. Conditions may vary by carrier. See plan Terms & Conditions.

15 days

Televisions, DVD players & recorders, home & portable audio systems, portable video players, telephones, containing flammable components, tents, pools, air conditioners, MP3 players, iPod, iTouch, pre-recorded music, movies, software products, ink cartridges, disposable contact lenses, drones with DPS function, outdoor power equipment.

Final sale

Prescription medication, gift cards, pre-paid phone cards, ammunition, fireworks, digital downloads, Clearance (except for private brand labels), pierced earrings, special order jewellery, photo custom services, all undergarments, all swimwear & cover-ups, personal care items, sexual wellness & family planning, items without a receipt, headphones & earphones, air mattresses & sleeping bags, trading & collector cards, and face masks. We apologize for any inconvenience this may cause. Thank you for your understanding during this time!

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Yes (with just a few exceptions). We know that sometimes you buy something that doesn’t work out the way you had hoped and for that reason we did our best to make a return policy that is helpful for you. Our return policy is the same for both online and in store purchases with just a few minor differences: • Online purchases: the return timeframe begins on the date of your order’s arrival. • In store purchases: the return timeframe begins on the purchase date. Make sure to bring along your proof of purchase. Almost anything you buy from KDTrading can be returned within 90 days with the exception of a few items below. Exceptions There are a few exceptions you should know about, which are listed below: Within 3 days Computers, tablets, laptops, monitors, printers, camcorders, digital cameras, GPS units, wearable tech, video game consoles & handhelds, video games, computer games, and wireless prepaid phones. Within 7 days Contract post-paid phones. Subject to applicable legislation. Conditions may vary by carrier. See plan terms and conditions. Within 15 days Televisions, DVD players/recorders, home & portable audio systems, headphones, portable video players, telephones, products containing flammable components, tents, pools, air conditioners, mattresses, MP3 players/iPod/iTouch, pre-recorded music, movies, software products, ink cartridges, air mattresses, breast pumps, drones with GPS function, outdoor power equipment, disposable contact lenses, and eye glasses purchased from a KDTrading Vision Centre. Within 30 year Trees and shrubs have a 1 year guarantee from date of purchase. Items that must be returned to a store and cannot be returned through the mail, whether purchased in store or on Kdtrading.ca • Outdoor power equipment: all fuel powered equipment purchased on Kdtrading.ca must be returned to a store. • Dangerous goods: hazardous materials purchased on Kdtrading.ca must be returned to a store. These would be items containing chemicals or compressed gas or liquids which could pose a health or safety risk. Items that cannot be returned to a store • Oversized items (100 lbs. +) purchased on Kdtrading.ca: full sized mattresses and large appliances and items weighing over 100 pounds require a scheduled return delivery. Please contact Customer Service at  +1-778-896-2984 to make arrangements. • Jewellery items over $40: please contact Customer Service at  +1-778-896-2984 to make arrangements. Items that must be returned unopened Video games, computer games, portable video players, headphones & portable audio, pre-recorded music, movies, software products, ink cartridges, disposable contact lenses, air mattresses, breast pumps, drones with GPS function, personal care items (feminine care, hands & feet, incontinence, massage ^ spa products, men’s grooming, oral care, and woman’s hair removal). Final sale items Prescription medication, KDTrading gift cards, third party gift cards, prepaid phone cards, ammunition, fireworks, digital downloads, pierced earrings, special order jewelry, photo custom services, underwear or items that include underwear, swimwear when hygiene liner is removed, sexual wellness items, family planning products, Clearance items (with the exception of KDTrading private brands), and trading & collecting cards. Alcohol products Alcohol can only be returned to the store where it was purchased from if there is a product quality related issue. Online purchases from third party sellers

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Absolutely! We want you to love what you bought, so we offer the following satisfaction guarantees for children’s clothing, exclusive brands to Kdtrading Canada, as well as produce, meat, and seafood with the following exceptions: • Receipt is required • Children’s clothing & footwear (excluding accessories) o Clothing applies to sizes 0 – 16 o Footwear Pre-walk / Toddler (sizes 0 – 10) and Youth (Boys sizes 11 – 13, 1 – 6 / Girls sizes 11 – 13, 1 – 4). o Children’s clothing and footwear can be exchanged if worn out before the child outgrew the item. Replacement will be of identical item or suitable substitute of equal size and price. • Produce, Bakery, Deli, Meat & Seafood – No time limit o Please note that for Grocery Delivery orders, online refund requests are only available for three days after the delivery date. • Exclusive Kdtraing Brands – No time limit with exception of ONN / Black Web merchandise which has a 1 year guarantee from date of purchase on receipt.  

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In-store returns eligibility Items sold by third party sellers with a retail price of $150.00 CAD and below can be returned to any KDTrading store, subject to the exceptions listed below. If you wish to return items with a retail price above $150.00 CAD, please reach out to the third party seller directly. For third party items related to the categories listed below, contact the seller directly. These items will not be accepted in stores.

• Outdoor fuel-powered equipment
• Dangerous goods (i.e. hazardous materials containing chemicals, compressed gas or liquids which could pose a health or safety risk, etc)
• Oversized items (i.e. full-sized mattresses, large appliances, items weighing over 100 pounds, etc)

Please note, third party items returned to a KDTrading store must include all original packaging and materials as well as the order number. Return window Most third party sellers have a minimum return window of 30 days from the date of delivery, with the exception of certain electronics items. The following items will have a minimum return window of 14 days from the date of delivery:

• Computers
• Tablets
• Laptops
• Monitors
• Printers
• Camcorders
• Digital cameras
• GPS units
• Wearable tech
• Video game consoles & handhelds
• Video games
• Computer games
• Wireless prepaid phones

Please note, contract post-paid phones must have a return window of 15 days. Longer return windows are not permitted for contract post-paid phones. Subject to applicable legislation. Conditions may vary by carrier. Please see plan terms and conditions. General return eligibility If the conditions in a seller’s return policy are met, you can return items to the seller by contacting the seller directly for return instructions or by returning eligible items to a KDTrading store. The following exceptions apply to all items, both in store and direct to seller. Final sale items cannot be returned Prescription medication, prepaid phone cards, pierced earrings, special order jewelry, photo custom services, underwear or items that include underwear, swimwear when hygiene liner is removed, sexual wellness items, family planning products, and food items. Items that must be returned unopened Video games, computer games, portable video players, headphones & portable audio, prerecorded music, movies, software products, ink cartridges, disposable contact lenses, air mattresses, breast pumps, drones with GPS function, personal care items (feminine care, hands and feet, incontinence, massage and spa products, men’s grooming, oral care, and woman’s hair removal), and car seats. Halloween costumes Unopened Halloween costumes can be returned both in store and direct to seller up until 7 days prior to October 31. Food items Any food items purchased from third party sellers are considered final sale. Food items may not be returned to KDTrading stores or shipped back to sellers. In the event of a seller-fault return reason (i.e. expired item upon arrival, damaged item, incorrect item, etc), please contact the seller directly to request a refund. Additional exceptions Please note, some sellers may have exceptions for certain items. If you’re unsure about the Return Policy for an item, please contact the seller directly. Please note that customers may be required to pay return shipping charges on direct to seller returns.

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