FAQs

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What products does K&D Trading offer?

K&D Trading offers a diverse range of product:

  • Sanest Bird's Nest
  • Instant Foods
  • Healthy & Wellness products
  • Beauty products

And more! You can explore our full product range on our website here. We are continuously expanding our product selection to cater to a wide variety of needs and preferences.

Where can I purchase products from K&D Trading?

You can purchase the products online from K&D Trading on

Or purchase directly at our Showroom at 4450 Juneau St, Burnaby, BC V5C 4C8

How can I place an order on K&D Trading's website?

To place an order, simply add the products you wish to purchase to your cart and then proceed to complete the order by providing your shipping and payment information.

What payment methods do you accept?

We currently accept payments via MasterCard, MasterCard Debit, VISA, VISA Debit, and American Express from Canadian and U.S. banks or Paypal.

You can contact our Customer Service Team for advice on the most suitable and convenient payment method for you.

How can I track my order?

Your order history will be updated on the website of K&D Trading International Inc. You can login to your account to check the details.

If you haven't created an account, you can see the tracking number that our shipping item KDExpress sends you in your Shipping Confirmation email.

Can I exchange or return products if I am not satisfied?

We accept exchanges and returns within 30 days from the date of purchase. For detailed information about our exchange and return policy, please visit the Return Policy on our website.

How do I cancel my order?

After placing an order, you can change your mind and cancel 60 minutes in advance. After an hour, we may have sent your order through the carrier, so it is not possible to cancel the order.

To cancel an order, log in to your account, view your order history, find your order, and CANCEL ORDER. If you do not log in but order directly from the website, then you select the order number in the confirmation email and cancel in the order confirmation screen.

Or you can contact our Customer Service Team directly to cancel your order here.

How can I contact K&D Trading if I have questions or need support?

You can contact us via email at marketing@kdtrading.ca or by phone at +1 (604)-837 3662 during our business hours (Monday - Friday, 9:00 AM to 6:00 PM and Saturday - Sunday, 10:00AM to 6:00PM)

How do we ship your order?

K&D Trading International Inc ships directly to you through our KDExpress subsidiary, Canada, US, Vietnam and international shipping services.

Where can I learn more about K&D Trading's products?

You can explore more about our products on our website. Additionally, you can follow us on social media such as Facebook, Instagram or subscribe to our newsletter to stay updated on the latest news and new products.

How can I sign up for newsletters and promotions from K&D Trading?

You can subscribe to our newsletter and promotions by entering your email address in the "Subscribe to Newsletter" section on our website.

Do you accept gift cards?

We currently only apply gift cards purchased directly and used at Burnaby showroom.

Contact our Customer Service Team for 24/7 live support here.

Can I use my points to pay for my order?

Yes! You can redeem your points and pay for your order. 

When can I redeem my points?

We encourage customers to order online or always remember to scan your barcode at the store to earn points for every purchase at K&D Trading International Inc. Your points will be updated 3 days after your order is successfully delivered.

Can I return items marked as clearance or final sale?

Final sale and clearance items cannot be exchanged or returned. If there is an issue with an item on your order, please contact us for support.